Privacy Policy

Ritchie Plumbing & Gas · Last updated: 28 September 2026

This policy explains how Ritchie Plumbing & Gas (ABN 12 535 731 023) handles the personal information you give us through this website, by phone or by email. We handle personal information in line with the Australian Privacy Principles.

What we collect

We only collect the information you choose to give us. Depending on how you contact us, this may include:

your name, phone number and email address
the address where you need work done, or a billing address
details of the job, appliance or equipment you are asking about
booking details for rental fryer hire
files or photos you send us
any other details you include in a message or form

We do not ask for payment card details through this website.

How we use it

We use your information to respond to your enquiry, prepare quotes, book and carry out work, arrange fryer hire, issue invoices and paperwork for the job, and contact you about that work. We do not sell your personal information, and we do not use it for unrelated marketing.

Who we share it with

We only share your information when we need to in order to do the job or run the business. For example, we share it with suppliers for parts you have ordered, with the providers who host our website and email, or where the law requires it.

Third-party services on this website

This website uses a small number of services from Google:

Google reCAPTCHA checks that our enquiry forms are being filled in by a person, not a spam program. It collects technical information such as your IP address, browser details and how you interact with the page, and sends it to Google.
Google Maps shows our location and the areas we service.
Google Fonts supplies the text styles used on some pages.

When these load, Google receives technical information under Google’s Privacy Policy and Terms of Service.

This website does not use analytics tracking, advertising pixels, chatbots or session-recording tools. If that changes, we will update this policy.

This website also links to other websites, such as directory listings and our partners. We are not responsible for how those websites handle information.

Information stored outside Australia

Some of the providers above, including Google, may store or process information outside Australia, including in the United States.

Keeping your information secure

We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep it only for as long as we need it for the purposes above, or as long as the law requires, for example for tax and job records.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details below.

Questions and complaints

If you have a question or concern about how we have handled your information, please contact us first so we can try to resolve it. We aim to respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.